CANCELLATION POLICY
1. 30-Day Cancellation Policy:
All cancellations must be submitted by email and confirmed by the property at least thirty (30) days before the scheduled arrival date to avoid penalties. Telephone cancellations are not accepted.
2. Cancellation & No-Show Charges:
Cancellations received within thirty (30) days of arrival, including no-shows, are subject to a charge of 100% of the total reservation amount. No refunds are issued for late arrivals, early departures, or unused nights.
3. Reservation Commitment:
Upon confirmation, The Old Crow Boutique Hotel reserves and holds your accommodations, making them unavailable to other guests. The property fulfills its reservation commitment by holding the confirmed accommodations available for your scheduled stay, regardless of whether you arrive or occupy them.
4. Unforeseen Circumstances:
Cancellation penalties apply to medical emergencies, illness, flight or ferry cancellations and delays, hurricanes, tropical storms, severe weather, natural disasters, and other unforeseen circumstances.
5. Vieques Transportation Responsibility:
The Old Crow Boutique Hotel is not responsible for airline or ferry cancellations, delays, or interruptions. Transportation difficulties do not exempt guests from cancellation or no-show charges when the property remains open and the accommodations are available.
6. Travel Insurance — Strongly Recommended:
We strongly recommend purchasing comprehensive travel insurance to protect against unexpected cancellations, medical emergencies, transportation disruptions, hurricanes, and other weather-related events.
All charges and restrictions are subject to applicable law.
HOTEL POLICIES
• Blue Horizon is an adult only resort for guests 18+.
• Rates are based on single or double occupancy per night stay.
• Rates do not include Energy Surcharge of 5% and Hotel Tax of 9%.
• Check out time is at 11:00am.
• If room is occupied beyond 11:00am an extra day may be charged.
• Discounted rates cannot be combined or be eligible with any other promotion.
• Rates are subject to change without notice.
• Some blackout dates may apply.
• NO REFUNDS for no shows, late arrivals or early departures.
• There will be a charge of $50 pp for additional person per night stay in high season and $30 in low season.
• Small or Medium size pets are accepted.
– A charge of $25 per pet per night stay will apply.
– Pets must be on a kennel while on the room and on a leash will on public areas.
• Hotel is not responsible for:
– Accident or injury to Guests.
– Loss of money or valuable of any kind.
– Any damage or theft to your car or any article left in your car.
• There will be a charge of $200+ in the case of damage to the property.
• There will be a $40 charge for lost or damaged safe key.
• There will be a $150 charge for lost or damaged room key.
• Safe boxes must be open at check-out.
• Charge of $50 will apply if safe box is left locked.
• Our hotel rooms are Smoke Free and designated as NON-SMOKING.
• There will be a $450 charge if smoking is perceived in guest room.